Refund Policy

A Legal Disclaimer

Our products are designed for general pet hygiene and are not intended to diagnose, treat, cure, or prevent any medical condition. While our formulas use safe, gentle ingredients, every pet is different, and individual sensitivities may occur. Please follow the directions and consider testing a small amount before full use. If your pet experiences irritation, discomfort, or any unusual reaction, discontinue use immediately and consult your veterinarian for guidance.

Return & Refund Policy

We’re a small, family-owned business, and we want you to feel happy and confident with every Furry Tales purchase. If something isn’t right, please reach out — we’ll do our best to make it right.

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If your pet shows any redness or irritation, stop using the product immediately and consult your veterinarian.

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For returns or concerns, email us at info@furrytales.ca with your order number and a brief description of the issue. We’re always here to help.